FIREARMS MAY NOT BE RETURNED UNDER ANY CIRCUMSTANCES.  Buyers should ensure that they have chosen the correct item prior to placing their order. 

Customers may return any defective NON-FIREARM items for repair or replacement. These returns must occur within 1 week of receiving those items and cannot be processed without first receiving a RMA (Return Material Authorization) Number from one of our Customer Representatives.  Non-defective products MAY NOT BE RETURNED.  Products returned under the pretense that they are defective, which are found to be non-defective, will be returned to the Customer at the Customer's cost and no refund will be made.  All return orders are subject to a 25% re-stocking fee.  

If you have purchased our products from a third party vendor, we will not process your return. That return should be processed through the vendor from whom the original purchase was made.  All of our certified vendors should process any return in accordance with their terms of sale.

Return Requests may not be made on Product(s) which arrived later than the customer's anticipated receipt date.  We usually ship products within 12-24 hours of receiving a customer's order.  We have no control over the shipping process once a package leaves our facility.  On occasion, delays will occur at the carrier level.  Returns and refunds will not be made on Products which arrive late due to the fault of third party carriers such as USPS, UPS, FedEx, etc.

When submitting the form, below, the Customer MUST fill out all fields. In the "Subject Line", type the words "RETURN REQUEST" and then provide a brief summary of what product you purchased, the date you purchased it and any issues you may be experiencing in the "Message" portion of the form. We will respond within 48-72 hours of your inquiry.

Under no circumstances may items be returned to the corporate address listed on this site.  Proper return procedures must be followed and failure to return approved items to the mailing address provided by Jager will result in  a delay or cancellation of the return and associated refund.